Purchases made by our users through our website (“Website”) are governed by the terms and conditions (“Terms”) described below. The purchase of services (“Service”) through www.biospawellness.com implies full and unreserved acceptance by the user of the following conditions of purchase. The Terms do not cover the purchase of our services by third parties outside the Website.
Details of the Information Society service provider, owner of the website
Translated with DeepL.com (free version)
| Identity | CAMULSE, S.L.U. – B76628072 |
| Address | Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife) |
| Telephone | 922716997 |
| Web | www.biospawellness.com |
| protecciondedatos@grupofedola.com. |
Please read these Terms carefully before placing an order for any “Product” on our “Website”. If you do not agree to these Terms, you may not place an order for any Product on our Website. You may print a copy of these Terms for future reference.
1.Possibility of modification of these conditions and the commercial offer
CAMULSE, S.L.U. may modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). However, under no circumstances will these modifications affect purchases already made by our users.
Special offers, promotions or discounts will be valid until the date indicated or until the end of the number of stocks indicated. As well as the prices indicated at the time of consultation of the website.
The purchase of any service with “price on offer” must be used by the consumer or user within a maximum period of six months from the purchase. After this time, the customer must pay the difference between the “price on offer” and the usual price of the service in order to be able to enjoy the contracted service. The “usual price” will be considered to be the price of the service when the customer is going to use what has been purchased. In no case shall the difference between the “price on offer” and the “usual price” be considered payments by the company to the customer.
2.How can I buy on the website?
The purchase by the user is carried out and completed by following the purchase procedure described in this section. By making a purchase on our website, you accept that communications with CAMULSE, S.L.U. will be mainly by electronic means.
To proceed to make a purchase on our website, all you have to do is follow the steps below:
- To make a purchase, you must add the services you are interested in to your “shopping cart”.
- Once you have filled your shopping cart with all the products you want to buy, the purchase is completed.
- To close the purchase with CAMULSE, SLU you have to finalize the purchase and proceed to the payment of the amount of the products purchased through the payment gateway.
- The purchase will be completed when the user receives the order confirmation by email, which will show in detail the products/services purchased and these conditions.
The purchase of any service must be used by the consumer or user within a maximum period of 6 months from the purchase.
In order to ensure a satisfactory service, we suggest you come to the spa 15 minutes before the treatment requested. In this respect, any delay on your part will result in a proportional reduction of the treatment time. Cancellation of treatments or changes to the timetable must be communicated at least 6 hours before the scheduled appointment time. Otherwise, 50% of the cost of the treatment will be charged.
3.Price of services.
The price shown at all times next to our products includes IGIC.
If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on this error, we will communicate this incident immediately and the user will have the right to cancel the purchase without any cost on their part.
5.FORM OF PAYMENT
5.a) What forms of payment can I use?
Services can be paid by credit card.
6. WHAT ARE THE INVOICES LIKE?
The user accepts that invoices for product purchases are issued electronically and sent by e-mail. You can request a paper copy of the invoice by sending an e-mail to recepcion@biospawellness.com.
7.Return
7.a) How long do I have to cancel the purchase or decide to return a product?
The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt of the same without incurring any penalty or expense, except for those corresponding to the return and without the need for justification.
The withdrawal period will expire 15 calendar days from the day of receipt of the product by the user or an authorised third party.
7.b) How can I withdraw from the purchase?
If you wish to return the product or withdraw from the purchase, you must inform us of your decision to withdraw from the contract by means of an unequivocal declaration by post to CAMULSE, S.L.U. at the following address: Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife); or by means of an e-mail to recepcion@biospawellness.
You may use the model cancellation form below, although its use is not obligatory. Any communication in which you inform us that you have exercised your right of cancellation before the corresponding period expires will be sufficient.
| Cancellation Form
(only to be filled in and sent if you wish to withdraw from the purchase) |
| To the attention of: CAMULSE, S.L.U.
Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife) reception@biospawellness |
| I/we hereby inform you that I/we withdraw from the contract of sale of the following service(s)/product(s): |
| Order number: |
| Article: |
| Received on date: |
| Name(s) of consumer(s) and user(s): |
| Address(es) of the consumer(s) and user(s): |
| Signature of the consumer(s) and user(s)
(only if this form is submitted in paper form) |
| Date |
7.c) How is the refund made?
CAMULSE, S.L.U. will refund the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the refund within a maximum period of 15 calendar days from the date on which we are informed of the withdrawal.
After the aforementioned period of fifteen days, no request for a refund due to cancellation will be accepted.
8.Legal guarantee
The services sold by CAMULSE, S.L.U. are covered by the legal guarantee from the delivery of new services at the seller’s expense, in accordance with the provisions of consumer and user regulations.
The legal guarantee will be covered as follows:
a. Services: 2 years.
9.Data protection policy
CAMULSE, S.L.U. undertakes to comply with current legislation on the processing of personal data.
You can find more information in our Privacy Policy.
10.Complaints and consumer and user services
If you are not satisfied with your service, please inform us at the following address: CAMULSE, S.L.U. with address at Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife) or at the following e-mail recepcion@biospawellness.com.
You can submit any type of complaint to the following address recepcion@biospawellness.com.
We also have official complaint forms available for our customers and users. You can request them by calling 922716997 or at the following e-mail address recepcion@biospawellness.com.
Force majeure
CAMULSE, S.L.U. shall not be liable for any failure or delay in the performance of any of its obligations where such failure or delay is due to events beyond its reasonable control (“Force Majeure Event”).
Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control such as a) Strikes, lockouts or other industrial action; b) Civil commotion, riot, invasion, terrorist threat or attack, war (whether declared or undeclared) or threat or preparation for war; c) Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of the use of means of transport; Impossibility of the use of telecommunications systems; and e) Governmental acts, regulations or restrictions.
Our obligations under these terms and conditions shall be suspended during the period of Force Majeure and we shall extend the time for performance of such obligations by a period of time equal to the duration of the Force Majeure and we shall use all reasonable endeavours to either terminate the Force Majeure or find a solution to enable us to perform our obligations notwithstanding the Force Majeure.
12.PARTIAL NULLITY
If any of these Terms and Conditions are declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.
13. APPLICABLE LAW AND COMPETENT COURTS
Contracts for the purchase of services through our Website and any disputes or claims arising therefrom or relating to their subject matter or conclusion (including non-contractual disputes or claims) shall be governed by Spanish law.
Any dispute arising out of or in connection with the use of the website or the services shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.
If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation, and you may choose to file a claim to enforce your rights in relation to these Conditions before the Judge or Courts corresponding to your domicile.
14.ONLINE DISPUTE RESOLUTION PLATFORM
In compliance with the obligation to inform consumers established in Art. 14 of Regulation (EU) 524/2013 on Online Consumer Dispute Resolution CAMULSE, S.L.U. informs you that the European Commission provides an online dispute resolution platform which is available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can put your complaints to try to reach an out-of-court settlement, if you reside in the EU.
15. NOTIFICATIONS
CAMULSE, S.L.U. may occasionally use your personal data to send you notifications by e-mail. These notifications will be made to inform you about changes in our services or products.
16. QUALITY COMMITMENT TO OUR USERS. COMMENTS AND SUGGESTIONS
The customer should be aware that in services we offer a human capital, which is willing to help you in a personalised way. Our aim is to satisfy our customers with our services and to obtain the highest quality standards.
We welcome your comments and suggestions. You can contact us by email at recepcion@biospawellness.com or by phone 922716997
Date: 23/04/24
Version: V.2.0