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Privacy policy

BASIC DATA PROTECTION INFORMATION

Responsible CAMULSE, S.L.U.   + info
Purpose To deal with requests made through the website, manage the sending of information or manage your on-line purchases. + info
Legitimation Consent of the data subject and execution of a pre-contract/contract + info
Addressees Data will be transferred to the rest of the Fedola Group companies and in cases of legal obligation or in the event that it is necessary to deal with your request + info
Rights You may exercise your rights of access, rectification, erasure and objection, limitation of processing, data portability and the right not to be subject to automated individualised decisions. + info
Additional information Additional information on data protection can be found on our website. + info

 

CAMULSE, S.L.U. hereinafter, undertakes to comply with the legislation in force at all times regarding the processing of personal data. By means of the following privacy policy CAMULSE, S.L.U., in accordance with the requirements of the RGPD informs users of:

 

  • WHO IS THE DATA CONTROLLER?

 

CAMULSE, S.L.U. is responsible for the processing of your data. :

Identity CAMULSE, S.L.U.  – B76628072
Address Avenida De Bruselas, 16, 38670 – Adeje (Santa Cruz De Tenerife)
Telephone 922716997
Web www.biospawellness.com
Email protecciondedatos@grupofedola.com.
Data Protection Officer Aixa Corpore, S.L.
Contact DPD dpo@gfhoteles.com

 

CAMULSE, S.L.U. informs the user that the data provided through browsing our website, the contact form or sending e-mails will be processed by CAMULSE, S.L.U. and that this processing is included in the Register of Processing Activities managed by CAMULSE, S.L.U. in accordance with the provisions of the RGPD.

 

 

  • WHAT ARE YOUR PERSONAL DATA USED FOR?

 

At www.biospawellness.com when the user accepts our privacy policy, they authorise us to use and process the personal data provided to:

  • Send you the information and provide you with the service requested through the various forms available on our website.
  • Provide you with information about the offers, products and services requested.
  • Occasionally, CAMULSE, S.L.U. may use your personal data to send you notifications by e-mail. These notifications will be made to inform you about changes in our services or products or in our policies and legal conditions.
  • To process your purchase on-line through our platform.

www.biospawellness.com also collects information from web users not directly provided by them through cookies and DARD devices. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool to help website owners analyse how their visitors interact with their properties. You can learn more about their privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html

The tool we use for advertising and commercial prospecting is GOOGLE ADWORDS. You can obtain more information on the privacy policy at https://policies.google.com/privacy?hl=es.

Google, including all of its tools, complies with the EU-US Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information from European Union member countries.

www.biospawellness.com will at all times endeavour to establish suitable mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website a pop-up appears informing them of the existence of cookies and that if they continue browsing our website they are giving their consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the conservation of the IP address in the records of www.biospawellness.com, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookies Policy”.

 

 

  • WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

 

The legitimacy for the processing of your data by CAMULSE, S.L.U. is based on:

  • In the execution of a pre-contract/contract to send you the information and provide you with the requested service, for the management of your online purchase and to register you as a registered user, not being possible otherwise.

 

  • HOW LONG DO WE KEEP YOUR DATA?

 

The data to send you the information or provide you with the service you request through the various forms available on our website, to manage your online purchase through our platform, and your registration as a user will be kept for as long as the contractual relationship is in force, and once it has ended during the legal limitation period.

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user’s consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.

 

  • WHAT KIND OF DATA DO WE PROCESS FROM OUR USERS?

 

CAMULSE, S.L.U. processes the following categories of data:

Data of users who fill in any of the available forms: The personal data that CAMULSE, S.L.U. requests include:

  • Identifying data: name, telephone number, e-mail address, etc.
  • Data relating to the application
  • Data of users who register on our platform:
  • Identifying data: name and surname, postal and e-mail address, telephone, billing address.
  • Data of users who make a purchase:
  • Identifying data: Treatment, name, surname, first name, postal and e-mail address, telephone, billing address.
  • Transaction data: Products purchased and means of payment.
  • Data of users who browse our website: Data provided by cookies and Google Analytics.

 

Only those over 16 years of age may provide data through our website. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data provided to CAMULSE, S.L.U. and declares that he/she is over 16 years of age, and shall be solely responsible for any false or inaccurate statements made.

The personal data processed by CAMULSE, S.L.U. may be obligatory or voluntary.

Voluntary information is that which the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms must be filled in, refusal to provide them will mean that we will be unable to provide you with the service or attend to your request.

In the event that you provide us with data of third parties, you declare that you have their consent and you undertake to pass on the information that we provide you with in this clause, exempting CAMULSE, S.L.U. from any type of obligation. However, CAMULSE, S.L.U. may carry out checks to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

 

  • TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

 

No data will be passed on to third parties unless legally obliged to do so or in the event that it is necessary in order to deal with your request.

 

  • WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

 

The user may exercise the following rights before CAMULSE, S.L.U.:

  1. Access to their personal data
  2. Rectify them when they are inaccurate or incomplete.
  3. Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  4. Oppose their processing
  5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
  6. Request the portability of their data in the cases provided for in the regulations.
  7. Prevent being subject to automated decisions
  8. To revoke the consents granted

In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose a document accrediting their identity and a postal or e-mail address for notification purposes. This request can be made either by post to: CAMULSE, S.L.U. Avenida De Bruselas, 16, 38670 – Adeje (Santa Cruz De Tenerife), or at the following e-mail address: protecciondedatos@grupofedola.com..

CAMULSE, S.L.U. must reply to the request for the exercise of rights within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that CAMULSE, S.L.U. has infringed the rights that the data protection regulations recognise them at www.aepd.es.

 

 

  • ARE MY DATA SAFE?

 

CAMULSE, S.L.U. has a contract with the hosting company Host Europe for the hosting of its website. It is a European company and has the latest systems in security measures.

CAMULSE, S.L.U. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature.

CAMULSE, S.L.U. undertakes that such data will remain secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is done using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

 

 

  • LINKS TO OTHER WEBSITES

 

If you choose to leave our website via links to other websites that do not belong to our company, CAMULSE, S.L.U. shall not be held responsible for the privacy policies of these websites or for the cookies that they may store on the user’s computer.

Version: 1.0

Date: 16/07/19