Privacy policy

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are CAMULSE, S.L.U. and we process your data as Data Controller. This means that we are responsible for how we use and protect your personal data.

What do we use your data for? We use the data you have provided us with online or by any other means to deal with your queries and suggestions, to provide you with the services or products you have requested, to send you the personalised communications you have subscribed to, to monitor the comments made on our blog and to process your online booking.

Why do we hold them? We are entitled to process your data for a number of reasons. When you fill in a form or send us an e-mail with a query or suggestion, we have a legitimate interest in dealing with it. When you register on our website or make a reservation or purchase, we must perform the contract that you accept with us, just as we have a legal obligation to issue an invoice containing your data when the service or purchase is carried out. We are also entitled to your consent when you give us permission to send you our newsletter and personalised offers.

With whom do we share your data? We will only share your data with those companies that collaborate with us in order to attend to the requests received and provide our services or products, banks and organisations obliged by law. Under no circumstances will we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to transfer it and not to be subject to automated individualised decisions.

In processing your personal data, we apply the following principles to ensure the greatest possible protection for you:

Principle of lawfulness, fairness and transparency: We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you about in advance with absolute transparency.
Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
Principle of limitation of the storage period: the data will be kept for no longer than necessary for the purposes of processing, depending on the purpose, we will inform you of the corresponding storage period, in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable time.

Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should be aware that we take all necessary precautions to prevent unauthorised access to or misuse of our users’ data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate with us (online form, by telephone or e-mail, in person).

We like to be transparent about what we do with your personal data, that you understand the implications of the uses we carry out, or the rights you have in relation to your data. That is why we keep our Privacy Policy, Legal Notice and Cookie Policy up to date, information that you can consult on this website.

If you have any doubts or would like more information about the privacy policy, you can continue reading the document.

CAMULSE, S.L.U. is committed to complying with the legislation in force at all times with regard to the processing of personal data. By means of the following privacy policy CAMULSE, S.L.U. in accordance with the requirements of the RGPD and the LOPDGDD, informs users and persons whose data it processes of:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is CAMULSE, S.L.U. :

Identity CAMULSE, S.L.U. – B76628072
Address Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife)
Telephone 922716997
Web www.biospawellness.com
E-mail protecciondedatos@grupofedola.com.
Data Protection | Delegate Aixa Corpore, S.L. |dpo@gfhoteles.com

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.biospawellness.com, we process data both from users of our website and from third parties who maintain relations with us. In order to make it easier for you to understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy according to the category of persons whose data we process. Below, we classify the people whose data we process according to the type of relationship they have with CAMULSE, S.L.U.

2.1 WEB USERS

What data do we collect from our website users?

1. Data of users who fill in any of the available forms: The personal data that CAMULSE, S.L.U. requests includes:

Identification data: name and surname, telephone number, postal and e-mail address.
Data relating to the application

2. Details of users who subscribe to the newsletter/ wish to receive information, commercial communications and information:

Identification data: Name and surname, e-mail address.

3. Data of users who register on our platform:

Identifying data: Name and surname, postal and e-mail address, telephone number, billing address.
4. Data of users who browse our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When you accept our privacy policy, you authorise us to use the personal data provided for the following purposes:

To send you the information and provide you with the service you request through the various forms available on our website.
To carry out statistical studies to evaluate the success of campaigns / ways in which the user has found out about a service provided by CAMULSE, S.L.U. These data are collected for the sole purpose of statistics and are for internal use by CAMULSE, S.L.U.
Send you the newsletter when you are subscribed, with the events, activities and promotions of CAMULSE, S.L.U. and the sector that may be of interest to you.
Send you commercial communications about offers, activities and promotions of CAMULSE, S.L.U. and the sector that may be of interest to you by conventional or electronic means when you have ticked the box indicating that you wish to receive information.
To process your online purchase through our platform.

How do we get your data?

We obtain your data by means of:

The form filled in by the web user for the purpose stated therein. The form is subject to the acceptance of this privacy policy by ticking the box indicated.
We obtain browsing data from the different cookies that the user accepts when accessing www.biospawellness.com for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. RGPD) expressed by filling in the different forms, ticking the box to send the newsletter and to receive commercial communications/information about offers, activities and promotions of CAMULSE, S.L.U. and of the sector that may be of interest to the user is what legitimises the processing by CAMULSE, S.L.U. The user may revoke the consent given at any time, although if consent is revoked, this does not affect the processing of data carried out prior to the revocation of consent.

Legitimate interest in drawing up browsing profiles and detecting preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the customer makes a request through the different forms available to the user on our website or requests information on the services provided by CAMULSE, S.L.U. .

2.2 SUPPLIERS

What data do we collect from our suppliers?

Supplier identification data: The personal data that CAMULSE, S.L.U. requests includes:
Identification data: name and surname, telephone number, postal and e-mail address.
Employment and professional data
Activities and business
How do we obtain your data?

We obtain your data by:

The signing of the contract that binds us, the acceptance of the quotation submitted, the receipt of invoices from the supplier and the signing of the Data Processor contract in the event that it is appropriate for the service provided.
For what purposes will we process your personal data?

To manage the information relating to the data of our suppliers of goods and services, as well as their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections relating to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract in order to send you information and carry out the management of the service provided, otherwise it is not possible.

In the legitimate interest for the management of data relating to the representatives of CAMULSE, S.L.U. suppliers.

2.3 CUSTOMERS

What data do we collect from our customers?

1. Data of customers who fill in any of the forms available at www.biospawellness.com as well as in the physical CAMULSE, S.L.U. establishment.

Identification data: name and surname, telephone number, postal and e-mail address.
Data relating to the request
2. Details of customers who register on our platform:

Identifying data: name and surname, postal and e-mail address, telephone, billing address.
3. Data of customers who make a reservation or order in our establishment in person:

Identifying data: Name and surname, postal and e-mail address, telephone number, billing address.

4.Data of our customers obtained through our contracts and budgets.

5.Data of customers who make a purchase online or in person:

Identifying data: Title, name, first name, surname, postal and e-mail address, telephone, billing address.
Transaction data: Products purchased/services provided and means of payment, invoice or purchase receipt.
How do we collect your data?

If you are an online customer, we obtain your data through:

The form that the user fills out to request information and / or budget, order or to complete the purchase online in our e-commerce. The form is subject to the acceptance of this privacy policy by ticking the box indicated.
We obtain the browsing data from the different cookies that the customer accepts when accessing www.biospawellness.com for the first time.
If you are a customer in person, we obtain your data through:

The customer registration form.
Acceptance of the quotation submitted.
The signed contract.
For what purposes will we process your personal data?

To generate and manage the documentation associated with your requests and purchases.
To provide you with information about offers, products and services related to your purchase.
To process your online reservation or purchase through our platform.
What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you information and carry out the management of the service provided or the product supplied, otherwise it is not possible.

In the user’s consent to receive the newsletter and commercial communications about offers, activities and promotions of CAMULSE, S.L.U. and the sector that may be of interest to the user. The user may revoke the consent given at any time.

In the legitimate interest of sending information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party and for sending satisfaction surveys on the products or services purchased.

2.4 JOB APPLICANTS AND CANDIDATES.

What data do we collect from applicants?

Candidate data requested by CAMULSE, S.L.U.:
Identification data: name and surname, telephone number, postal and e-mail address.
Academic and employment data
Data that the candidate himself/herself includes as attached documents.
How do we obtain your data?

We obtain your data by:

Submitting a CV at our premises or filling in the ‘Work with us’ form on our website.
For what purposes will we process your personal data?

The personal data provided by candidates is only used for the selection processes that are open or will be carried out in the event that the data provided is for our employment exchange.

What is the legitimacy for the processing of your data?

In the consent of the user through the incorporation of their data and curriculum on the CAMULSE, S.L.U. website to participate in the selection processes that are active as well as in future processes that may be carried out as long as they do not oppose the processing of their data.

2.5 SOCIAL NETWORKING CONTACTS

What data do we collect?

Identification data in the Social Network: CAMULSE, S.L.U. will not ask you for any data beyond that which you have included in your user profile.
For what purposes will we process your personal data?

To answer and manage your queries, requests or petitions.

To interact with you as long as you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

www.biospawellness.com will at all times endeavour to establish suitable mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website a pop-up appears informing them of the existence of cookies and that if they continue browsing our website they are giving their consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the conservation of the IP address in the records of www.biospawellness.com, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our ‘Cookies Policy’.

3. HOW LONG DO WE KEEP YOUR DATA?

3.1 WEB USERS

Data that are processed on the basis of the consent of the web user will be kept for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Those data that are processed on the basis of the execution of a contract or the adoption of pre-contractual measures, the period of conservation will be that during which the contractual relationship remains in force, as well as the subsequent period of time that must be conserved by legal obligation.

The IP address obtained through cookies will be kept for a period of one year, for the purpose of demonstrating the user’s consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section ‘Cookies policy’.

3.2 SUPPLIERS

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for as long as the contractual relationship ends, or in the event that the processing is linked to a legal obligation, for as long as it is legally stipulated. The data cannot be revoked by the data subject except in the case of the legally stipulated blocking of the data.

3.3 CUSTOMERS

Data that are processed on the basis of the customer’s consent will be kept for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for the duration of the contractual relationship, in the event that the processing is linked to a legal obligation, and the data may not be revoked by the data subject, except in the case of the legally stipulated blocking of the data.

3.4 JOB APPLICANTS AND CANDIDATES

Those data that are processed on the basis of the consent of the job applicant and candidate will be kept for as long as the selection process to which he/she applied remains open. In the event that the application is not for a specific selection process and is for future applications, the period of conservation will be a maximum of one year, at which point the CV will be deleted and destroyed, unless the interested party expresses their wish to keep it and it is updated.

3.5 SOCIAL NETWORK CONTACTS

The data processed on Social Network contacts shall be kept for as long as the user and CAMULSE, S.L.U. maintain a relationship on the social network. As the processing of the data does not depend directly on CAMULSE, S.L.U., we will only be able to consult or remove your data in a restricted manner. We will process your data for as long as the user of the social network is linked to CAMULSE, S.L.U. as ‘friends’, ‘likes’, ‘follow’ or similar buttons.

CAMULSE, S.L.U. will not be responsible for the rectification of your data, restriction of the information or of those publications that you share, but the user of the Social Network will have to do it himself by configuring his profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that supported the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only persons over 14 years of age may provide data through our website and e-mail. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data provided to CAMULSE, S.L.U. and declares that he/she is over 14 years of age, and shall be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code for acquiring the age of majority and capacity to act.

The personal data processed by CAMULSE, S.L.U. may be compulsory or voluntary. No data of special categories will be requested through the web forms in order to guarantee your privacy. In the event that in order to provide you with a service it is necessary to collect data of special categories, you will be asked for them by another means. The data that will be requested in the forms are:

Identification data: name and surname, telephone number, postal and e-mail address.
Data relating to the application.
Data of users who subscribe to the newsletter/ wish to receive information, commercial communications and information.
Voluntary information is information that the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are obligatory, refusal to provide them will mean that we will be unable to provide you with the service or attend to your request.

In the event that you provide us with data of third parties, you declare that you have their consent and you undertake to pass on the information that we provide you with in this clause, exempting CAMULSE, S.L.U. from any type of obligation. However, CAMULSE, S.L.U. may carry out checks to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Your data will not be passed on to third parties unless legally obliged to do so or in the event that it is necessary to deal with your request.

Among the recipients to whom your data may be communicated are:

Group companies.
Public Administrations and Bodies when so required by tax, labour, Social Security or any other applicable regulations. Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising and marketing services, and, in general, third party providers that are necessary for the provision of the services offered by CAMULSE, S.L.U. such as courier and transport service providers, etc.).

6. ARE THERE ANY INTERNATIONAL DATA TRANSFERS?

www.biospawellness.com is hosted in Germany, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the website.

Our website only accesses user data in the following ways:

Through the contact forms available to the user on the website.
Through the cookies that the user has previously accepted.
By registering for our newsletters.

International data transfers may also occur in the context of the above transfers/communications for which CAMULSE, S.L.U. will use the tools provided in article 46 and 49 of the RGPD as a guarantee of those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of this data and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. By accepting this privacy policy, you agree that an international transfer of data may take place in accordance with the guarantees indicated.

If the requirements set out in the GDPR are not met, the data subject may consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, an authorisation must be obtained from the supervisory authority.

CAMULSE, S.L.U. does not sell user data to third parties under any circumstances.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before CAMULSE, S.L.U. :

Access to their personal data
Rectify them when they are inaccurate or incomplete.
Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
Oppose their processing
Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
Request the portability of their data in the cases provided for in the regulations.
Prevent being subject to automated decisions
To revoke the consents granted

In order to exercise their rights, users must send a written request in which they indicate the right they wish to exercise and attach a document accrediting their identity and a postal or e-mail address for notification purposes. This request may be made either by post to: CAMULSE, S.L.U. Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife), or at the following e-mail address: protecciondedatos@grupofedola.com..

The data subject is informed that CAMULSE, S.L.U. has appointed a Data Protection Delegate to whom he/she may submit any questions concerning the processing of his/her personal data. The data subject may contact the Data Protection Officer by e-mail at dpo@gfhoteles.com or at the following postal address: Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife).

To exercise their rights, users must send a written request indicating the right they wish to exercise and attaching a document accrediting their identity and a postal or e-mail address for notification purposes. This request may be made either by post to: CAMULSE, S.L.U. Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife), or to the following e-mail address: protecciondedatos@grupofedola.com….

The interested party is informed that CAMULSE, S.L.U. has appointed a Data Protection Delegate to whom he/she may address any questions regarding the processing of his/her personal data. The data subject may contact the Data Protection Officer by e-mail at dpo@gfhoteles.com or at the following postal address: Avenida de Bruselas, 16, 38670 – Adeje (Santa Cruz de Tenerife).

8. IS MY DATA SAFE?

CAMULSE, S.L.U. has a contract with the hosting company 1&1 Ionos Se for the hosting of your website. It is a European company and has the latest systems in security measures.

In any case, CAMULSE, S.L.U. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account the confidential nature of the same and undertakes to keep said data secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

9. LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites that do not belong to our company, CAMULSE, S.L.U. shall not be held responsible for the privacy policies of these websites or for the cookies that they may store on the user’s computer.

Date: 23 April 2024

Version: V.1.0